FAQs

 

1- CAN I MAKE CHANGES TO MY ORDER?

It's possible if you make the change within 24 hours from making your order. You can do this y contacting us via phone: 01102874004 and we'll make the change for you.

2- HOW CAN I PAY FOR MY ORDER?

You can pay cash when you receive your order.

3- HAS MY ORDER BEEN SHIPPED?

You'll receive a shipping update email once it's shipped from our store.

4- CAN I CUSTOMIZE MY ORDER?

You sure can, just send us your idea, and provide photos if you could at hello@getkhoos.com and we'll contact you if we need more info.

5- HOW DO I RETURN AN ITEM?

Please check our return policy here.

6- I have received an incorrect item in my order, what should I do?

You should contact us via email: hello@getkhoos.com or call us: 01102874004 and we'll exchange your time for you.

7- How long does it take for an order to be delivered to me?

Delivery usually takes 2 to 4 business days all over Egypt.